Return & Exchange

Exchanges are offered for size, color, or defective items.
Exchanges are offered for size, color, or defective items.

Thank you for shopping at https://oogg.store. We hope you love your purchase, but if you’re not completely satisfied, we’re here to help. Please review our return and exchange guidelines below.

1. Return & Exchange Eligibility

  • Return Window: You may request a return or exchange within 30 days of your purchase date.
  • Condition Requirements: For hygiene and safety reasons, items must be unworn, unwashed, and in their original packaging to qualify for return or exchange.
  • Exclusions: Due to hygiene reasons, returns or exchanges cannot be accepted on opened underwear or lingerie, unless the product is damaged or defective.

2. Non-Returnable Items

We cannot accept returns or exchanges on:

  • Underwear and lingerie that have been opened or tried on.
  • Final sale items, gift cards, and promotional items (unless defective).
  • Customized or personalized products.

3. How to Process a Return or Exchange

  • Contact Us: Email our Customer Service team at [email protected]  to initiate a return or exchange.
  • Shipping Returns: Customers are responsible for return shipping costs, except in cases of damaged or incorrect items. Please use a trackable shipping service to ensure safe delivery.

4. Refunds

  • Processing: Once we receive and inspect your return, a refund will be issued to the original payment method. Please allow up to 10 business days for the refund to appear in your account.
  • Shipping Fees: Original shipping fees are non-refundable, except when the return is due to our error.

5. Exchanges

  • Sizing & Color: For exchanges due to sizing or color, please contact us with your preferred item details.
  • Availability: Exchanges depend on stock availability. If your desired item is not available, a refund will be issued instead.

6. Defective or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us at [email protected] with photos of the defect. We will provide a prepaid return label and send a replacement or process a full refund.

7. Contact Us

If you have any questions or need help with your return or exchange, please reach out to us: